FAQ & POLICIES
RETURNS/EXCHANGES
If you receive your Dragon Denim jacket and it doesn't fit quite right, you can exchange for a different size! Just shoot us an email at hello@dragondenim.com to start that process.
POLICIES:
-Customer must contact for an exchange within a week of order delivery
-Product must be unworn
-Can only exchange for different sizes; not styles, colors, or designs.
LOST SHIPMENTS:
Dragon Denim offers Route Package Protection for a small fee at checkout to ensure you get your jacket with no issues! If this is removed from your cart, Dragon Denim is not responsible for package mishaps.
Shipment concerns must be filed within two weeks from delivery date.
Check out Route's policies for more detailed information.
"DO YOU SHIP TO ___?"
Yes, I ship internationally! Just note that I do not control shipping costs, it is what it is my friends.
"CAN I GET A REFUND?"
We only offer cancellations within 24 hours of purchase! If you need to cancel your order, shoot us an email at hello@dragondenim.com
"HOW DO I WASH MY ITEMS?"
We recommend HAND WASHING your items. All denim, no matter where you get it from, should not be washed after every use. Levi Strauss even recommends never washing your jeans! We don't know about all that but due to the fragile nature of our designs, you have to hand wash these items and hang them to dry.
"HOW DOES SIZING WORK?"
Here's a size chart for our denim jackets as well as a cut diagram. The black denim has a drop shoulder cut, making them fit a little oversized! If you want an oversized look, we recommend going up one size.
Here's a size chart for our denim jackets as well as a cut diagram. The black denim has a drop shoulder cut, making them fit a little oversized! If you want an oversized look, we recommend going up one size.
"CAN I SWITCH UP MY LACE AND DENIM OPTIONS?"
Absolutely! If you don't see a denim lace combo on here that you want (example: blue denim with snake lace) then just include that you want a blue jacket in the notes at checkout!
"CAN I GET IT CROPPED?"
For sure. Just include it in the notes at checkout!
"CAN I GET IT CROPPED?"
For sure. Just include it in the notes at checkout!
"HOW LONG WILL THIS TAKE?"
Each jacket is handmade by a very small team of sewists! Current turnaround is always updated on the first page of my website so you can't miss it. It may extend beyond that depending on supplies, order volume, personal events, etc.
"CAN YOU MAKE THE LACE ___?"
I can't change the laces themselves. I buy them as is so I cant change the color or remove a specific part or edit them in any way.
"CAN YOU MAKE THE LACE ___?"
I can't change the laces themselves. I buy them as is so I cant change the color or remove a specific part or edit them in any way.
"WHY ARE THEY SO EXPENSIVE?"
Each of these jackets are made to order. The plain denim jackets are union made with 100% cotton denim in the United States. We then cut and sew all of the lace components ourselves in Atlanta, Georgia to the exact specifications you want! Lots of time and people go into the creation of each of these pieces! This is not fast fashion.
"WHAT IS THE DIFFERENCE BETWEEN THE CUTS?"
There is a chart showing the differences here!