Our current turnaround time is 10-12 weeks. If it has not been 12 weeks since your order, there is still some time to wait for your order! Please wait until after that date to reach out about order status!
ORDERS
- ORDER STATUS
- RETURNS/EXCHANGES
- HOW LONG DOES THIS TAKE?
ORDER STATUS
RETURNS/EXCHANGES
POLICIES:
-Customer must contact for an exchange within 7 days of delivery notification.
-Product must be unworn and unwashed.
-You can cancel an order within 48 hours of placing it.
-We only do exchanges, no refunds, as all of our products are made to order. You can only exchange size, not lace or cut.
-There is a 15% restocking fee for all voluntary exchanges to cover shipping costs and labor.
-VOLUNTARY RETURNS ARE SUBJECT TO THE POSTED TURNAROUND TIME ON OUR HOME PAGE.
-INTERNATIONAL CUSTOMERS: Customers issuing voluntary exchanges are responsible for the cost of shipping the return back as well as any duties acquired on the shipment back.
-Once the return is received, the new jacket will be made and shipped as soon as possible.
Once you've read the above policies, please send an email with your full name and order # to hello@dragondenim.com
LOST SHIPMENTS:
Dragon Denim offers Route Package Protection for a small fee at checkout to ensure you get your jacket with no issues! If this is removed from your cart, Dragon Denim is not responsible for lost or damaged packages.
Shipment concerns must be filed within two weeks from delivery date or last shipping update. This is a strict deadline.
Check out Route's policies for more detailed information.
HOW LONG DOES THIS TAKE?
Each jacket is handmade by a very small team of sewists! Current turnaround is always updated on the first page of my website so you can't miss it. It may extend beyond that depending on supplies, order volume, personal events, etc.
DELIVERY
- DO YOU SHIP TO ______?
- WHAT SHIPPING SERVICES DO YOU USE?
DO YOU SHIP TO ______?
Yes, we ship internationally! Just note that we do not control shipping costs or duties and taxes, it is what it is my friends.
To estimate duties/shipping costs, just add your items to your cart and go to check out. You will get an estimate on the check out page.
WHAT SHIPPING SERVICES DO YOU USE?
US shipping: UPS (USPS only address will be delievred by USPS)
International: DHL or UPS
OTHER QUESTIONS
- HOW DO I WASH MY ITEMS?
- HOW DOES SIZING WORK?
- CAN I GET IT CROPPED?
- CAN YOU MAKE THE LACE ___?
- DO YOU DO CUSTOMS?
- WHAT IS THE DIFFERENCE BETWEEN THE CUTS?
HOW DO I WASH MY ITEMS?
We recommend HAND WASHING your items. All denim, no matter where you get it from, should not be washed after every use. Levi Strauss even recommends never washing your jeans! We don't know about all that but due to the fragile nature of our designs, you have to hand wash these items and hang them to dry.
HOW DOES SIZING WORK?
Please check out our size chart here. The black denim has a drop shoulder cut, making them fit a little oversized! If you want an oversized look, we recommend going up one size.
CAN I GET IT CROPPED?
For sure. Just include it in the notes at checkout!
CAN YOU MAKE THE LACE ___?
We can't change the laces themselves. We buy them as is so I cant change the color or remove a specific part or edit them in any way.
DO YOU DO CUSTOMS?
We are not currently doing any painted or lace customs. We do not currently accept any jackets or laces shipped to us for use.
WHAT IS THE DIFFERENCE BETWEEN THE CUTS?
You can find our cut chart as well as picture examples here!